This policy does not limit the rights you are entitled to under Australian Consumer Law.

Returns for defective items

If there is a problem with any of the items received for your order then we are available to help you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. We will require evidence of the issue and may require you to return the item for assessment. We will also require proof of purchase.

We may provide means to return an item at no cost to you or an alternate remedy. If a physical item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed,

We are not obligated to accept a return for a change of mind. A refund for a change of mind is not possible for eBooks or other digital products.

For any queries regarding this policy, please contact us at laurenkeegan@outlook.com.au